Still no feedback after 8 days!

I went into the branch on Thursday 10 March to apply for a revolving credit plan. I submitted everything as per instruction and only got a response on Wednesday requesting additional documents. Now it is Friday, and no further feedback!! This is ridiculous as I was advised that the turnaround time on this is 3 business days, further I have been in constant contact with the person who assisted me at the branch, she keeps saying the matter is escalated, how escalated is this matter if I have not heard back after 2 extra days. Whether you offer me the facility or not, it is not right that I should have to wait so long, we are going into a weekend and a public holiday, does this then mean that an application with Standard bank takes 2 weeks to process? This is unacceptable.