STILL NO FEEDBACK ABOUT MY STUDENT LOAN WITHOUT SURETY APPLICATION

Terrible experience. It's SHOCKING.

Honestly where do I begin? At the most stressful time of my university career I reached out to the standard bank helpline to speak to a consultant. They did not know what I was talking about (the loan) and I had to EXPLAIN TO THEM the service that is being offered. Fortunately my anger is not directed towards the consultant because they were an absolute angel and assisted me eventually once she got clarity on what I was talking about from the student loans department. They then advised me to apply ASAP for the loan because it was closer to the day I had to pay my university.

That same day I gathered all my documents and submitted the application on the 27th of November. 2 days later I received an email asking me to verify my identity, which was already verified on the app. I then received an automated response saying I will receive an outcome of my application within 3 business days. 4 business days go by and I emailed to follow up, which was met by an automated response. I again follow up and was met by an automated response - a useless one mind you. I resorted to purchasing alot of airtime so I can call customer service. They told me there's nothing they can do to help me and I can't even contact the student loan department directly.

On the 11th of December I receive THE SAME EMAIL asking me to verify my identity and that I will hear back from them within 3 business days.

It has been more than 1 month since my application, have heard nothing back and I would've preferred getting a rejection than getting ghosted by them. SO UNPROFFESSIONAL. I was meant to use the loan to pay my outstanding debt so I can graduate this year (2025)...

I will be finding a new bank to bank with!