Still no feedback

We app**** for a home loan with Standard bank on the 24th of April 2015. We were told that we will have feedback within 10 working days. Until today no one has given us any feedback that made any sence. We were told last week Wednesday that everything is done and now it just needs to be approved. On Thursday they realised that they have not send out an Assessor to go view the place. Our offer is gonna expire on the 24th of this month and because of Standard bank we are gonna loose the house as there are other people also interested in this house. we do not understand why Standard bank can not just give us information. Tell us what the hold up is. Why each and every person in that call centre has to lie to us. Why can this not just get resolved. The Assessor made an appointment to view the place ont he 18th of May, and he failed to meet the appointment. Does Standard bank not want to help the people. If you dont want to give us the loan say so, but dont drag this out where we slowly see yourself loosing the house. This is not fair and this is not professional. But i guess this is how much you guys care about your clients!!!