IG
Ishana G

1 reviews | Active since Sept 2013

02 Jun 2016, 18:04

Still no feedbac****

<p>The last email I received from you guys was on the 30th of May. The email did not even help me in the slightest bit. The lady just asked me for my details again basically. I haven't had an email or response fro any one since then. I have been emailing and I called today to be disappointed yet again. All the so called direct numbers the people give me only lead me to more direct numbers and no help at all. I waste my phone calls and emails on you guys. Each time I call I have to explain the same thing to easy h person who doesn't help me. Disappointed!!!</p>

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Replies (6)
Standard Bank
Standard Bank's reply03 Jun 2016, 11:18
Official

Good day Ishana

Thank you for your posting.

Please note that further details have been requested from you via email , we have not yet received a response.

Kindly forward us the details requested in order to address your concerns.

Best regards

Complaint Resolution Centre

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IG
Ishana G's update03 Jun 2016, 11:20
Reviewer Update

Received the same email 4days ago which does not help me!!!

Standard Bank
Standard Bank's reply03 Jun 2016, 13:31
Official

Good day Ishana

Thank you for your response.

Please note that we are only able to begin assisting you once we have the information requested on the email.

Kindly respond to the email with the relevant information we have requested in order for the complaint to be logged and assigned to a specialist.

We patiently await your response.

Best Regards
Complaint Resolution Centre
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IG
Ishana G's update06 Jun 2016, 08:03
Reviewer Update

Just went through about four departments now all leading to the same number eventually!!!!So frustrated right now. Just wasting my time. I need assistance urgently and some feedback by the end of today. I need higher authority to contAct me soon!!!

Standard Bank
Standard Bank's reply06 Jun 2016, 11:58
Official

Good day Ishana

Thank you for your posting.

We apologise that you have experienced this incident.

Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply08 Jun 2016, 11:55
Official

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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Emailed customer feedback.