Still No Accountability from Standard Bank - They just dont care

This is now my fourth formal complaint about the same ongoing issue with my Revolving Credit Plan (RCP) — and unfortunately, the problem continues despite months of trying to resolve it.

📅 What’s Happened So Far: 17 May: First report — debit order didn’t run. I was told it had been “reloaded,” but I had to pay manually.

11 June: Written confirmation that the debit order would now run from my Capitec account, and that my Prestige account was closed.

18 June: Debit still didn’t go off. My RCP account disappeared from both internet and mobile banking, leaving me unable to pay manually without workarounds.

24 June: Made a second manual payment of R7,500 to keep the account current.

15 July: I was assured the debit would now run from my ABSA account. It failed again. The system tried to debit from a random source, resulting in a returned unpaid debit.

❗ Today – 16 July 2025: I’m making yet another manual payment — simply to ensure that my credit record remains perfect, despite the fact that Standard Bank has completely failed to process a basic request to update a debit order.

How can a simple administrative change take three months, four complaints, and multiple payments to fix — with still no solution in place?

🛠️ What I Expect: * Immediate confirmation that the debit order is correctly set up going forward * Written assurance that my credit record remains unaffected * Someone at Standard Bank to finally take responsibility and resolve this once and for all

Despite all the inconvenience, I’ve gone above and beyond to protect my credit score. But why should the customer be the one cleaning up the bank’s errors every month?

Please fix this — urgently.