FR
Frans R
1 reviews | Active since Jul 2011
30 Nov 2024, 16:52
Still no account
I'm still struggling to open an account online and linking my accounts i also need my Standard Bank vehicle account number as my insurance needs that information
Helpful (0)
Replies (14)0
Replies (14)
Standard Bank's replyOfficial
30 Nov 2024, 16:58Dear Frans,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
Our team will reach out on the next business day. Kindly await our agents call.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
Our team will reach out on the next business day. Kindly await our agents call.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Nov 2024, 16:58
Official
Dear Frans,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
Our team will reach out on the next business day. Kindly await our agents call.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
Our team will reach out on the next business day. Kindly await our agents call.
Kindest regards,
Standard Bank Hello Peter Team
***
FR
Frans R's updateReviewer Update
03 Dec 2024, 14:14Well i'm still strugling came from the bank this afternoon where they told me no account was opened after i spent an hour on the phone with a consultant telling me the account has been opened there was never an account opened the consultant i spoke to today was Vuyiso she wasn't able to help either when is this going to end as on the app i get up to the point where i have to authenticate my face and sent to home affairs for verifications even after waiting 72 hours nothing happened at the bank i was sent back home to fetch my id book as a drivers license can't be used
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Frans R's update03 Dec 2024, 14:14
Reviewer Update
Well i'm still strugling came from the bank this afternoon where they told me no account was opened after i spent an hour on the phone with a consultant telling me the account has been opened there was never an account opened the consultant i spoke to today was Vuyiso she wasn't able to help either when is this going to end as on the app i get up to the point where i have to authenticate my face and sent to home affairs for verifications even after waiting 72 hours nothing happened at the bank i was sent back home to fetch my id book as a drivers license can't be used
Standard Bank's replyOfficial
03 Dec 2024, 14:20Deaf Frans
Thank you for your response.
We have shared the information above with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for your response.
We have shared the information above with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Dec 2024, 14:20
Official
Deaf Frans
Thank you for your response.
We have shared the information above with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for your response.
We have shared the information above with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
FR
Frans R's updateReviewer Update
03 Dec 2024, 14:28phoned again i'm being put through to a machine telling me how to open an account i can't EVEN access internet banking how am i supposed to open an account there
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Frans R's update03 Dec 2024, 14:28
Reviewer Update
phoned again i'm being put through to a machine telling me how to open an account i can't EVEN access internet banking how am i supposed to open an account there
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Frans R's updateReviewer Update
03 Dec 2024, 15:084 consultants later back at sales now
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Frans R's update03 Dec 2024, 15:08
Reviewer Update
4 consultants later back at sales now
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Frans R's updateReviewer Update
03 Dec 2024, 15:10speaking to yolanda lets see
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Frans R's update03 Dec 2024, 15:10
Reviewer Update
speaking to yolanda lets see
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Frans R's updateReviewer Update
03 Dec 2024, 15:13transferred again to the second consultant but out of office
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Frans R's update03 Dec 2024, 15:13
Reviewer Update
transferred again to the second consultant but out of office
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Frans R's updateReviewer Update
03 Dec 2024, 15:14i must wait for the application to expire on the 9th
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Frans R's update03 Dec 2024, 15:14
Reviewer Update
i must wait for the application to expire on the 9th
Standard Bank's replyOfficial
03 Dec 2024, 15:45Good day Frans,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Dec 2024, 15:45
Official
Good day Frans,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
FR
Frans R's updateReviewer Update
03 Dec 2024, 15:58Was trying to complete the registration process by logging into online banking in order for me to order a card online spoke to Akona who could not help me either apparently the security check i failed once is the cause she cant help me but the previous 6 consultants i have spoken to had no problem performing the check or would you like me to keep on calling which i'll do now
FR
Frans R's update03 Dec 2024, 15:58
Reviewer Update
Was trying to complete the registration process by logging into online banking in order for me to order a card online spoke to Akona who could not help me either apparently the security check i failed once is the cause she cant help me but the previous 6 consultants i have spoken to had no problem performing the check or would you like me to keep on calling which i'll do now
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Frans R's updateReviewer Update
03 Dec 2024, 16:00I just need a client number to complete the registration process
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Frans R's update03 Dec 2024, 16:00
Reviewer Update
I just need a client number to complete the registration process
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Frans R's updateReviewer Update
03 Dec 2024, 16:28On the line again this time card division
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Frans R's update03 Dec 2024, 16:28
Reviewer Update
On the line again this time card division
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Frans R's updateReviewer Update
03 Dec 2024, 16:34cannot assist me
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Frans R's update03 Dec 2024, 16:34
Reviewer Update
cannot assist me
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Frans R's updateReviewer Update
03 Dec 2024, 16:34Donovan
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Frans R's update03 Dec 2024, 16:34
Reviewer Update
Donovan