Still having to pay for paid up accounts

Unfortunately I had to rate one star otherwise I could not do a review...

I had a Credit Card and a Personal Loan with Standard bank of which when I received my lumpsum payout in 2010 both these accounts were settled and I still went into Lydenburg branch to contact the necessary departments to confirm this.

I am now being "hunted" down for still owing Standard Bank money on both these accounts.

I have exhausted all options short of contacting the NCR to have this matter resolved, to date I have failed to achieve satisfaction as according to Standard Bank, I need to provide proof that these accounts were settled which I no longer have access to.

I even requested Standard Bank to provide me with a bank statement but refuses to provide me with a statement unless I pay for these statements = "Excellent service".

It is now 2018 - 8 years later - and I'm still being "hunted".

I need this matter resolved as this is reflecting very poorly on my credit score.