Still flagged for Debt Review

I app**** for debt counselling in 2011 with Debt Assist and I cancelled it in 2012, with Magistrate notice/application to cancel, with case number: 162994/2011stating my intention to cancel. And the debt assist people, only managed to send the Form 17w in 2018. But up until this day, standard bank still me flagged as I'm still on debt review.. And they are there only one who hasn't removed me from their debt reviews. I don't have a debt review on any of my credit reports i.e Trans union, Experian, etc.. And also took the matter to the NCR, and they also confirmed that I'm not on debt review.. I send an email on the 14th Feb, to ask to be removed, and rep**** by requesting documents, that I don't have.. According to the NCR any Dept over 5years have to be written off as stale debt.. Why am I still solving a debt that is over 9yrs old.. I need this to be sorted or I'm taking it back to the NCR and to the banking ombudsman. And if I'm on debt review, how this they (standard Bank) issue me a credit card last year.. Worst I've been their client for many year, but I get treated like this.. Sort this issue out or I'm moving to another bank.