Still Failing to Address My Blocked Account Issue

I am deeply disappointed with Standard Bank for its continued failure to resolve my blocked account issue, despite assurances from the customer service team that it would be addressed.

After submitting my initial complaint on this platform, I was contacted by the customer service team, who assured me that my case was being prioritized and that action would be taken promptly. However, since then, no progress has been made, and my account remains blocked.

To recap:

On 16 October, I visited the Sandton Branch to report that my account was blocked. I was informed it was under investigation and that the issue would be resolved within 3–5 business days. I submitted the required affidavit on 22 October via email. I received a case number ***, but no investigator has contacted me, and no updates have been provided despite my repeated follow-ups. Even after escalating the issue through this platform, nothing has been done to resolve the matter. This ongoing lack of action and communication is unacceptable. I comp**** with all requirements promptly, but Standard Bank has failed to fulfill its commitment. This situation has caused me immense inconvenience and stress, and I am now questioning the bank's reliability and accountability.

I demand immediate action to resolve this issue.