EP
Ettiene P
1 reviews | Active since Jan 2016
14 Jun 2025, 09:16
Still deducting fees months after loan has been paid off
Had a loan which was paid off months ago.
They still deduct a monthly fee from the loan account & I have no other account with them.
Escalated this and I was advised that I need to visit a branch to close the loan account before fees will no longer be deducted even if it has a 0 balance.
It takes a whole business day to visit a standard bank branch. No work = no pay so who is going to cover the income loss for me?
The loan is paid of so close it.
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Standard Bank's replyOfficial
14 Jun 2025, 09:37Dear Ettiene,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jun 2025, 09:37
Official
Dear Ettiene,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***