RB
RY B
1 reviews | Active since Jun 2014
18 Jul 2024, 15:31
STILL cannot use my credit card to purchase from Amazon
I am still unable to use my credit card to purchase from Amazon.com. Standard Bank emailed me and gave me a reference number for this problem. They let me know a few days ago that the problem had been resolved but I still cannot use my credit card for Amazon purchases. This is over 3 weeks now. Standard Bank - this is totally unacceptable. I have wasted an enormous amount of money speaking to people at the call centre and this is still not resolved. You have left me with no other option than to get a credit card from another bank.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
18 Jul 2024, 15:33Good day RY
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Jul 2024, 15:33
Official
Good day RY
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
RB
RY B's updateReviewer Update
18 Jul 2024, 15:46Thank you for your reply but I no longer have any faith that you will resolve this problem. Many emails and phone calls later and nothing has been resolved. As a pensioner i can no longer afford to keep calling to find out when this could be fixed.
RB
RY B's update18 Jul 2024, 15:46
Reviewer Update
Thank you for your reply but I no longer have any faith that you will resolve this problem. Many emails and phone calls later and nothing has been resolved. As a pensioner i can no longer afford to keep calling to find out when this could be fixed.
Standard Bank's replyOfficial
19 Jul 2024, 07:02Dear Ry
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jul 2024, 07:02
Official
Dear Ry
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***