DH
Dean H
1 reviews | Active since Aug 2009
13 Jul 2023, 12:36
STILL CANNOT access my Standard Bank mobile SIM card particulars via mobile website nor via *140#
ALMOST three months of trouble-shooting from the mobile division. I have done a SIM swap as advised but still do not see anything for my mobile SIM card. I cannot check my balances etc. I only have a view of my Fixed LTE details. I cancelled a very reliable service with Afrihost to join this?
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
13 Jul 2023, 12:40Dear Dean
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Jul 2023, 12:40
Official
Dear Dean
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
DH
Dean H's updateReviewer Update
28 Jul 2023, 11:11NOT Happy!!!
So the Standard Bank mobile team want to make believe that I ordered a pre-paid SIM, when in fact I ordered and paid for delivery for a SIM based on my Standard Bank Cheque account tier by following their mobile website's user journey from product selection all the way to SIM check-out .
They have no clue and want to essentially pass the buck! Wasted so much time explaining this to the team. My private banker cannot assist more than he has so far, as their Business Units and the respective information is so silo'd.
So the Standard Bank mobile team want to make believe that I ordered a pre-paid SIM, when in fact I ordered and paid for delivery for a SIM based on my Standard Bank Cheque account tier by following their mobile website's user journey from product selection all the way to SIM check-out .
They have no clue and want to essentially pass the buck! Wasted so much time explaining this to the team. My private banker cannot assist more than he has so far, as their Business Units and the respective information is so silo'd.
DH
Dean H's update28 Jul 2023, 11:11
Reviewer Update
NOT Happy!!!
So the Standard Bank mobile team want to make believe that I ordered a pre-paid SIM, when in fact I ordered and paid for delivery for a SIM based on my Standard Bank Cheque account tier by following their mobile website's user journey from product selection all the way to SIM check-out .
They have no clue and want to essentially pass the buck! Wasted so much time explaining this to the team. My private banker cannot assist more than he has so far, as their Business Units and the respective information is so silo'd.
So the Standard Bank mobile team want to make believe that I ordered a pre-paid SIM, when in fact I ordered and paid for delivery for a SIM based on my Standard Bank Cheque account tier by following their mobile website's user journey from product selection all the way to SIM check-out .
They have no clue and want to essentially pass the buck! Wasted so much time explaining this to the team. My private banker cannot assist more than he has so far, as their Business Units and the respective information is so silo'd.
DH
Dean H's updateReviewer Update
28 Jul 2023, 11:13*Make me believe.
DH
Dean H's update28 Jul 2023, 11:13
Reviewer Update
*Make me believe.
Standard Bank's replyOfficial
28 Jul 2023, 11:19Dear Dean
We will follow up with our team and we will be in touch with further feedback.
Please be on the look out for further feedback.
Have a great day.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch with further feedback.
Please be on the look out for further feedback.
Have a great day.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jul 2023, 11:19
Official
Dear Dean
We will follow up with our team and we will be in touch with further feedback.
Please be on the look out for further feedback.
Have a great day.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch with further feedback.
Please be on the look out for further feedback.
Have a great day.
Kindest regards
Standard Bank Hello Peter Team
***
DH
Dean H's updateReviewer Update
28 Jul 2023, 11:23Thank you - I have given the mobile team times I am available on my mobile today.
DH
Dean H's update28 Jul 2023, 11:23
Reviewer Update
Thank you - I have given the mobile team times I am available on my mobile today.
Standard Bank's replyOfficial
28 Jul 2023, 12:08Dear Dean
We will also follow up with the Mobile team to ensure that they do contact you.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
We will also follow up with the Mobile team to ensure that they do contact you.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jul 2023, 12:08
Official
Dear Dean
We will also follow up with the Mobile team to ensure that they do contact you.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
We will also follow up with the Mobile team to ensure that they do contact you.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
DH
Dean H's updateReviewer Update
28 Jul 2023, 13:19One of the mobile consultants contacted me in the past 10 minutes. They have done the necessary changes on the back-end and I will check on Monday to see if the changes have populated and the problem has corrected itself.
DH
Dean H's update28 Jul 2023, 13:19
Reviewer Update
One of the mobile consultants contacted me in the past 10 minutes. They have done the necessary changes on the back-end and I will check on Monday to see if the changes have populated and the problem has corrected itself.
Standard Bank's replyOfficial
28 Jul 2023, 13:39Dear Dean
We are happy to hear that one of our consultants have contacted you.
Please provide us with an update on Monday and let us know when everything is in order.
Have a great weekend ahead.
Kindest regards
Standard Bank Hello Peter Team
***
We are happy to hear that one of our consultants have contacted you.
Please provide us with an update on Monday and let us know when everything is in order.
Have a great weekend ahead.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jul 2023, 13:39
Official
Dear Dean
We are happy to hear that one of our consultants have contacted you.
Please provide us with an update on Monday and let us know when everything is in order.
Have a great weekend ahead.
Kindest regards
Standard Bank Hello Peter Team
***
We are happy to hear that one of our consultants have contacted you.
Please provide us with an update on Monday and let us know when everything is in order.
Have a great weekend ahead.
Kindest regards
Standard Bank Hello Peter Team
***