still broken promises

So they say the cards has arrived at the branch on Monday morning and was scanned in. In 24 hours we will get a sms to go and collect the cards. This is what we are told, will it is now 2/3 days and nothing. Can any one there tell the truth, they still make promises they cant keep. They wont even help us that we can get cash or do eft's. My husband need to get to a hospital his not well but we cant go as we couldnt pay the medical aid. We still owe money to a few people but cant pay now they want to take us to court. I understand how they feel but of course this bank doesnt care. Just puts us under more and more stress.