Still Blocked from Internet Banking for days despite having phoned THREE times

I have not been able to do a once-off payment from my internet banking platform for over a week due to ***** initiating a block.

I phoned ***** division as instructed by the message on Wed 03 Sep. I was told the problem would be solved within about an hour or so.

The problem was still not resolved by Friday morning 05 September so I phoned again and was given the same message AND was told by the person in the call centre that she would phone me once she had been in contact with the relevant department.

No telephone call so I phoned again on Friday afternoon 05 September at abouit 16h00. The person in the call centre promised he would phone me by 18h00 but no such phone call.

I tried to do an once-off payment this morning but am still blocked.

So Standard Bank seems quite happy for me not to be able to make a payment for over 3 days.

Can someone in the ***** division who does their work properly please contact me?