JW
Janine W
1 reviews | Active since Mar 2009
02 Jul 2021, 16:31
Still being charged for a credit card months after I settled.
I am still being charged for a credit card that is settled. I have send emails to request for the credit card to be cancelled. and the credit balance to be refunded to me. Calling the call center is such a nightmare, you hold on for a long time or if someone answers the call is dropped by them .My desired out come that I want is for all the monthly fees to be reversed and the refund to be paid back to me.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Jul 2021, 01:47Hello Janine Williams
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Jul 2021, 01:47
Official
Hello Janine Williams
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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***
*** (fax)
***
***
JW
Janine W's updateReviewer Update
09 Jul 2021, 07:577 DAYS HAVE PASSED AND I HAVE NOT RECEIVED A CALL OR A LETTER FROM THE BANK TO ADVISE THAT THE CREDIT CARD HAVE BEEN CANCELLED. I WANT ALL THE SERVICE CHARGES TO BE REVERSED AND MY REFUND TO BE PROCESSED TODAY.
JW
Janine W's update09 Jul 2021, 07:57
Reviewer Update
7 DAYS HAVE PASSED AND I HAVE NOT RECEIVED A CALL OR A LETTER FROM THE BANK TO ADVISE THAT THE CREDIT CARD HAVE BEEN CANCELLED. I WANT ALL THE SERVICE CHARGES TO BE REVERSED AND MY REFUND TO BE PROCESSED TODAY.
JW
Janine W's updateReviewer Update
23 Jul 2021, 21:18My complaint still not resolved. Someone called and promised I would get a refund after 3 working days. 2 weeks have passed. I'm still waiting for the refund. It's nearly the payment date again. Are you going to ***** money from my account again???
JW
Janine W's update23 Jul 2021, 21:18
Reviewer Update
My complaint still not resolved. Someone called and promised I would get a refund after 3 working days. 2 weeks have passed. I'm still waiting for the refund. It's nearly the payment date again. Are you going to ***** money from my account again???