AA
Aziz A

1 reviews | Active since May 2012

01 Mar 2018, 17:17

Still awaiting the promised call

Last week Saturday I called your sales line to open a cheque account. The lady who answered of which I can't recall her name told me she cannot help me I need to go into a branch. I asked her why than does Standard Bank offer that facility on the website to call in to open an account and she gave some lame excuse. She than said she will send an email to Standard Bank Fordsburg to assist further and they will call me on Monday to open the account. It is now Thursday and I am still awaiting a call. How can one open an account online with Standard Bank

0
Replies (2)
Standard Bank
Standard Bank's reply02 Mar 2018, 05:33
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
****** (fax)
***

Standard Bank
Standard Bank's reply05 Mar 2018, 14:21
Official

Dear Aziz

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***