STILL AWAITING MY SAVINGS TO BE RELEASED

On friday the 8th of april 2016 i was at standard bank n1 city i requested my funds to be moved out my contract save account they were unable to do so, as there system has been down i went back that same day after 4 hours still no help for that day i spent a total of 2 hours in the bank, they called me later that day just before closing and said with in 40 hours they will have feedback its now Monday the 11 of April 2016 and its 3pm i haven't received a call from them at all, I am disgusted in there service even if the funds are not released just letting me know would be appreciated, Just to add i asked the representative Friday on the initial day when requesting this transaction to ask her manager is there no way they can do something her words to me was that is something I must take up with management, they suppose to make the customer journey as easy as possible I am telling you guys its nothing like they say it is its not simple better faster and definitely not moving forward.