JL
Jacky L
1 reviews | Active since Dec 2018
23 Nov 2022, 17:01
Still awaiting my rental car refund
Rental car company submitted the approval for the refund on the 1st of Nov, standard bank has still not posted the reversal back to my account. I have phoned 3 times, keep getting told it has been escalated and I will get a call back, still no call back, still no refund. This is also the 2nd time standard bank has held my money back without any decent explanation. I am extremely disappointed in standard banks service. Hopefully if I complain on hello peter someone will respond and resolve the issue. Ref no ***
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
23 Nov 2022, 17:08Good day Jacky
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply23 Nov 2022, 17:08
Official
Good day Jacky
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
JL
Jacky L's updateReviewer Update
24 Nov 2022, 16:534th phone call to standard bank, still no reason for my refund not being paid. They have escalated once again and promised to phone me back AGAIN.
This is ridiculous. How many times do I need to phone before I get an answer.
This is ridiculous. How many times do I need to phone before I get an answer.
JL
Jacky L's update24 Nov 2022, 16:53
Reviewer Update
4th phone call to standard bank, still no reason for my refund not being paid. They have escalated once again and promised to phone me back AGAIN.
This is ridiculous. How many times do I need to phone before I get an answer.
This is ridiculous. How many times do I need to phone before I get an answer.
JL
Jacky L's updateReviewer Update
24 Nov 2022, 16:55I tried calling the Social media moderator who sent me an email and cannot get hold of them either?
Thabisile Nxumalo
Digital Client Experience, Social Media Moderator
Tel +27 (0)10 ***
Thabisile Nxumalo
Digital Client Experience, Social Media Moderator
Tel +27 (0)10 ***
JL
Jacky L's update24 Nov 2022, 16:55
Reviewer Update
I tried calling the Social media moderator who sent me an email and cannot get hold of them either?
Thabisile Nxumalo
Digital Client Experience, Social Media Moderator
Tel +27 (0)10 ***
Thabisile Nxumalo
Digital Client Experience, Social Media Moderator
Tel +27 (0)10 ***
Standard Bank's replyOfficial
24 Nov 2022, 17:04Good Day Jacky
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply24 Nov 2022, 17:04
Official
Good Day Jacky
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***