Still Awaiting Feedback For Service Provider / Assessor to Review My Claim

I called into the call centre 3 times to log a claim after the storms in the west rand of JHB in October 2017.

1st Time - was told the claim was logged (no follow up call from Assessor / Service Provider to review) 2nd Time - called the call centre, had to log the claim as it wasn't done the first time, received SMS stating it was logged, still waiting for a call from Service Provider and Assessor to review property 3rd Time - called call centre again, had to log claim again, received SMS, BUT you guessed it, I am still waiting for a service provider and / or assessor to contact me

It has been 2 months and I am still waiting for feedback. It is shocking and beyond belief. The property continues to get hit with rain and and I have no doubt the damage is even more worse than what it was in in October 2017.

Can someone from STD Bank please assist me in getting this resolved.

Regards

Nick