Still awaiting feedback

<p> On the 22nd of March I logged a query regarding the upgrade of my cheque account. Since the 29th of March I have heard no feedback on the matter. The last correspondence I had was informing me that the matter has been transferred to management and I will get feedback shortly. </p> <p> </p> <p>I also called in to standard bank customer service and was informed that someone will call me back, no one has called me. </p> <p> </p> <p>I find this level of customer service is pathetic and I am bitterly disappointed! </p>