still awaiting feedback

further to my complaint on the 24 March 2015 (header: Request for a debit order switch three months!), i am still waiting for the team leader Eden Fynn to call me. Sizwe took my details on 27.03.2015 and informed me Eden will call me, i am still awaiting that call. i need to urgently know when you will be reimbursing me for my bank chagers??? Standard bank cannot seem to resolve or follow up on any request made by clients! i wil count down the days till i recieve that call from Eden.