STILL awaiting feedback!!

Initial report on 1 November with automated Standard Bank response:<br> <br> I've reviewed bank statements and have noticed that in addition to the debit order from my cheque account on the 1st of the month as a credit card installment, there is second deduction around mid month listed as a finance charge which is roughly about half the amount of my debit order. When my credit card was opened there was no discussion about this second charge and it doesn't make sense to me as it now appears that I am being charged double interest related costs. <br> <br> <br> SUPPLIER'S RESPONSE Standard Bank Time and Date 07:24:21 | Tue 3 Nov 15 <br> Hello Toni Lilly,<br> <br> Thank you for your posting and allowing us an opportunity to investigate your complaint.<br> This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.<br> Kind regards<br> <br> Complaint Resolution Centre<br> ***<br> *** (fax)<br> [Email Removed] <br> <br> <br> Can an ACTUAL person make the effort to investigate and contact me with actual feedback, or better yet, a resolution???