Sterling service from standard Bank

Today, the 6th November I called the Standard bank, frustrated and saddened by the fact that 2 of the standard bank consultants have made unauthorised credit inquiries on my credit profile, which in turn dropped my credit score, twice.

Charmaine from the application ***** department was calm and according to me, went an extra mile in helping get through to the correct department, sympathized with me and s****fully made me feel hopeful that my query was going to be resolved. She Gave me a reference number, double checked if I had any other ********** matters that were probably unknown to me, she also offered advise on how to go about getting to the bottom of the matter until I'm satisfied.

The second compliment goes to Rosslyn from the voice branch, transactional banking customer services department.

I'd like to commend these two shining stars' sterling service and applaud you for having true professionals in your team. They're assets to us as customers and i hope they're well recognised by you for their excellent interpersonal s****s, and being fully informed in their roles. I've had bad experiences at the standard bank with consultants who just don't understand their jobs and In turn make me feel worse than the frustrated state I was in when I called them.

These two gems gave me a complete experience and I'm honoured to have dealt with them today.

My query is still under investigation but they've helped a great deal and I appreciate that.

Thank you.