BT
Barry T

1 reviews | Active since May 2011

01 Mar 2019, 10:54

*****th by deception

I used to be a Standard Private Bank client since 1994. Every year the fees went up and the service deteriorated. The exclusions of services that were always included in the fixed fee also increased.

Eventually I decided to look for another account package at Standard Bank. Being over 55, the Consolidator package looked like the option. Four cash withdrawals a month was more than adequate. There was no limit on each withdrawal.

Comes 2019, you are only allowed to withdraw R5000 for the month, then you start paying R1.85 for every R100 you withdraw.

Thanks Standard Bank, I will be using my Discovery Card for every purchase I make from now on and will definitely be moving to Discovery Bank when they open their doors soon.

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Replies (1)
Standard Bank
Standard Bank's reply01 Mar 2019, 11:56
Official
  Dear Barry

 Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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