*****s from their Clients

<p>On the Third of November 2016 I was ****med out of R3900 in my account, by a phishing email that standard bank sent to me on my personal email. I mean who else would send such an e-mail with the specific knowledge that I have an account with them. When I realised the theft which was done via cash send I called the bank, which took the longest time to pick up my call, I was on hold for more then 12 minutes so I could speak to a consultant.</p> <p> </p> <p>When I got through I was given a case number and miss informed that I should open a case at the police station which took me days to establish that, cause the police station was just as confused as I was about who am I open the case against are they suppose to investigate standard bank or what. Anyways the bank said it would take 4/6 weeks for them to conduct their own investigation, during that time they NEVER once called me to inform me about the investigation, the person assigned to my case NEVER, not even once responded to the voicemail messages I left her, I could never get any help from anyone else cause I was only meant top deal with the person assigned to my case , who by the way was never available ,EVER!</p> <p> </p> <p>At the end of the six weeks, I called in a rage only to be told the investuigation had been completed a week before, Why the Hell didnt anyone call me to tell that, OMG I was appauled. Standard Bank Refused to pay me back my money, ow and they had nonsensical explanations why they couldnt. </p> <p> </p> <p>This Bank is the wooooorst. They are complete ******* ******** us of our money, as if they dont already over charge us for their services, and completely unproffesional, I dont know how many times I've spoken to consultants that dont understand a word of english. I'm sick of being treated like this, Ive been with this bank for over 20yrs ever since 2006 and this is what I get for my loyalty.</p>