*****ING OR LOOSING OUR MONEY!

So on the 17 October I suddenly had over R2000 in my account that hadn't been there the day before. I called a call centre to query it only to be told it's my money that has always been in my account. I have bank statements and slips that show I didn't. My card was declined at stores because of 'lack of funds'! (I have the proof). The lady called me a **** and didn't believe me. Her attitude wad shocking to say the least! Went into the branch with the proof but they couldn't explain anything either. They lodged an investigation. I have still not heard a thing from standard bank and it has been over two weeks. I have spoke to them on Facebook, called, been in to the branch but everyone is as unhelpful as the next! I want to know if you guys even know whats going on with my money! I work hard for it and for this kind of service from a bank that is suppose to be excellent, it's unacceptable! Over two weeks and not a single courtesy call! I am disgusted! Would definitely not recommended you to anybody! <br>