CL
Clive L

1 reviews | Active since Nov 2009

15 Dec 2017, 09:35

*****ing my Money

Hello Standard Bank. I have managed to go the whole year without a complaint, but you just had to find a way to upset me before the end of the year. I have a revolving credit account with you. Every month you take your debit order after I have been paid. Thats how it needs to be. This month because its December you arbitrarily decide to take my debit order on the 15th of the month. Today in fact. I haven't been paid yet! What if there was no money in my account to meet the debit order??? I would have been liable for a bounced debit order, got a bad mark next to my name etc etc... As far as I'm concerned not only is it just plain wrong, it is also in breach of my contract with you. Do you get that I'm not a happy camper right now? Nothing I can do about it now. You have taken your debit order and now I have less money in my bank account till I do get paid and thats my problem, BUT REALLY, THIS IS NOT ON!!!

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Replies (2)
Standard Bank
Standard Bank's reply15 Dec 2017, 11:13
Official

Dear Clive

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply15 Dec 2017, 14:05
Official

Dear Clive

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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