JS
Julie S

1 reviews | Active since Aug 2009

09 Jun 2016, 14:11

*****ING MONEY!!!!

<p>I went to draw money on 20/05/2016 at our local Spar’s Standard Bank ATM outide Spar. I drew from 2 of my Standard bank accounts and then after doing a balance enquiry on my husband's ABSA account and I ried to draw R600 and received an of error that it was unsuccessful. I decided to rather swipe the card inside spar and it was declined. When I checked the bank account online, the money was his account (at the ATM transaction) but no money was given. </p> <p>He lodged a query with ABSA and on 01/06 received a sms saying that the 3rd party (std bank) claim was declined and a letter has been sent. </p> <p>I tried phoning Standard Bank, as I bank with Standard bank and after being put through to 4 different departments I was told they cannot help me as it was a ABSA (We must contact either Saswitch or ABSA, who just say the 3rd party declined) client and they cannot help me (us). No explanation and your money is just ****.......GONE!</p> <p> </p> <p> </p>

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Replies (3)
Standard Bank
Standard Bank's reply10 Jun 2016, 06:44
Official

Good day Julie

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 Jun 2016, 14:10
Official

Good day Julie

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply21 Jun 2016, 04:57
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 21 June 2016.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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