1 reviews | Active since Feb 2017

22 Jan 2018, 17:12

*****ing money

Standard bank has been suddenly charging transfer fees between my current and money market account. I have been to the branch and they said this is a bug in their system. I was promised the money would be transferred back. I have sent follow up emails, phoned the customer support and still no sign of them paying back the money they stole from me

0
Replies (3)
Standard Bank
Standard Bank's reply23 Jan 2018, 04:16
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.

Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Simphiwe Mtolo

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply23 Jan 2018, 12:46
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***

's update23 Jan 2018, 20:40
Reviewer Update
Thanks for resolving the issue, the money has been refunded. Its just a pity it takes a hello Peter review to get it resolved. I have sent countless emails to customers support and bug reporting only to be ignored. I also phoned the call centre only to be left on the line for 20 minutes and have my airtime run out and not even be called back