*****ing Money

I deposited money at Standard bank at cnr Elloff and Market str in Jhb CBD, I deposited R1000 on the 6th of Dec 2017 at around 10:37 and the ATM machine jammed I then called standard Bank immediately and I was given the reference ********** 113, they told me that the matter will be resolved in 5-7 working days, every time I call I get different information, and now I got a message that the matter has been resolved but still I have NOT been refunded. The R1000 was my rent money, now my landlord is kicking me out because of Standard Bank and their Atm's . one cannot stay up to the 15th without paying their landlord. How many calls and how much Airtime should one use in order for my matter to be resolved and again how can one switch to a bank that is inconveniencing people like this. I NEED MY MATTER TO RESOLVED TODAY OR STANDARD BANK WILL GIVE ME A PLACE TO STAY . I WONT BE HOMELESS BECAUSE OF STANDARD BANK. THIS IS WRONG!!!!