aA
appavwyk A

1 reviews | Active since Aug 2017

21 Jul 2020, 20:29

*****ing from the old, Must be a great moment for Standard bank to be proud of!!

Standard bank send my 67 year old mother a sms to confirm that her vehicle is insured. Santam send proof of insurance to the fax no as requested. Standard ignored it and recover the following amount from her account without getting permission.

20"Jul SBSA VAF *** 200720 Bol naedo debit - 1 544.64"

My mother is a pensionaris and has almost no money left in her account after this ******* theft of her moneys. I want to lay charges for theft. Calling Standard bank is useless, nobody can assist to resolve the problem.

*****ing from the old, Must be a great moment for Standard bank to be proud of!!

Appa van Wyk: ***..

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Replies (2)
Standard Bank
Standard Bank's reply22 Jul 2020, 06:59
Official
 
Dear Appa van Wyk,
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
 **********
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Standard Bank
Standard Bank's reply03 Aug 2020, 14:42
Official
Dear Appa van Wyk

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been sorted out with your mother.

Kind regards

Clint Petersen
Complaint Resolution Centre
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