HS
Humza S

1 reviews | Active since May 2015

06 Jan 2023, 13:36

*****ing from the consumer unloyal honoring fees

I have debated this with standard bank yet I still find my account in a negative balance this month around 300. Honoring is uneceptable. The fact that the funds leave my account an that I have no access once it leaves means it's paid. If payments made to other banks is a time issue, why should this impact the consumer. It's not a pending charge and it's not pre auth hold. I find that standard bank is the only bank in SA cheating the consumer by delaying payments from their accounts and on top of it all charges them a 100 per transaction honoring charge. As a consumer I will be taking this up to the ombudsman along with research carried out. I will be moving my account and no longer wish to continue banking with a company charging more money due to a glitch in Thier banking system.

Please contact me with a resolution with 72 hours as I will be moving my account on Monday morning that is your deadline. In regards to the honoring fee this needs to credited if not further action will be taken. Please note this has put a lot off consumer within your banking system in a lot of debt which you are creating.

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Replies (1)
Standard Bank
Standard Bank's reply06 Jan 2023, 13:44
Official
Dear Humza, 

This is not the level of service we strive for. We understand your frustration and will be investigating the previous outcome of your Honoring fee outcome. 

We can assure you that matter will be attended to.

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
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