*****ing Customers deposits

<p>On the 5th November i deposited money like i have done numerous occasions at the atm. Only on this day the machine decided to accept my money but not actually deposit it into my account. I reported this to their call centre as the bank was closed at the time and the consultant took my details lodged the query and advised it would take 10 days to resolve and someone will be in contact with me. 10 days passed no contact other than an sms which i received to say it is in progress. i then decided to go into the branch and query this once again as the money was still not reflecting and the person i then spoke to in the bank took my details and said she would call me the Monday. Till today no one has been in contact with me. I once again went into the branch only to find out the query had been closed even though the money still does not reflect and no reason as to why they closed it. The person in the branch then had to re lodge the query and i now need to once again wait. Awesome service i must say where my rather large deposit has gone into the matrix and no one seems to give a damn. Im disgusted at the service i have received.</p>