*****ing customer's money

Friday the 14th August 17:24 my domestic worker tried to withdraw her weekly salary from the Standard Bank Bellville ATM. While waiting for the money to appear her cellphone went off with a message confirming the withdrawal. However the money never came out and the next minute the machine went dead. She waited for an hour and when the machine came on again, her money did not come out. Saturday morning she borrowed transport money to get to the bank and was told that she has to wait until 21 Aug to get her money once the investigation is complete. The result was that she and her son had to go hungry for the weekend and she had to borrow money again to get to work on Monday. This is obviously an urgent matter and Standard Bank seem oblivious to the fact that her livelihood depends on that money. The response time is unacceptable especially in view of the fact that Standard Bank is at fault! Why should she suffer hunger and humiliation for their mistake? Ref no for the query I made on her behalf Monday 17 Aug is ***