TK
Thabo K

1 reviews | Active since Jun 2017

07 Feb 2024, 09:01

StdBank Honouring Fee Its A BiG ****

Honouring fee: it is Standard bank's best ****. Since I experienced this inconvenience in 2022 from std bank my Mo acc, I have visited several Standard bank branches and enquiring about honouring fee. All consultants can't explain what it is. Their explanation is that, when I'm using mymo card to swipe, I must make sure that I have enough cash in my acc. Tested this logic many time and still the charge you for honouring Fee. Truth is, Standard bank is loosing customers with all the competition around the industry. R5 a month account, from Stdbank???. Here is where the **** start! Once you open R5 account with Standard Bank, they begin this discomfort with honouring fee so that you can change from R5 plan to R100 plan. Anyone on R100+ plan doesn't know anything about honouring fee.

Please reverse my money like you always do.

0
Replies (3)
Standard Bank
Standard Bank's reply07 Feb 2024, 09:03
Official
Hi Thabo

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
TK
Thabo K's update07 Feb 2024, 11:47
Reviewer Update
Almost 3 hours and still no responce
Standard Bank
Standard Bank's reply07 Feb 2024, 13:03
Official
Dear Thabo

Please be aware that this issue is being worked on by our team.

As soon as the feedback is available, we will provide it.

We sincerely apologize for any trouble that you have encountered thus far.

Thank you

Kindest regards
Standard Bank Hello Peter team 
***