AB
Astrin B
1 reviews | Active since Mar 2018
22 Jun 2023, 12:31
STDB does not follow clients instructions
I recently took out a bond with STDB. Every Statement has my old rental address on. I need my new address to reflect for official purposes. I've changed at N1 City Goodwood branch and informed telephonically as well but still they refuse to resend my statement with my NEW address! I've made 7 phone calls within two weeks already ..."my instructions will be escalated" really????? I just need a correct statement that's all!!!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
22 Jun 2023, 12:34Hi Astrin
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply22 Jun 2023, 12:34
Official
Hi Astrin
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
27 Jun 2023, 10:56Hi Astrin
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply27 Jun 2023, 10:56
Official
Hi Astrin
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***