STD Vehicle and Asset Finance

Pathetic to say the least.Need you as a client to keep their doors open and need your support in using STD Vehicle and Asset finance but when you need them non existing. Made use of the 3 month payment holiday relieve scheme on 3 of our accounts on the 25 March 2020, they then took April installments and May installments after confirming our relieve application has been resolved. I phoned in on the 5th of May and asked what is going on. No one can give a proper answer. Eventually spoke to a consultant that seems to know what is going on, the solution was to request a refund on the installments taken and he proceed the request. When i phoned in today to follow up on when we will receive the money, i got a sigh from the consultant stating i need to wait they cant tract the process. Not true you do not get a reference number for a process if you can not follow up on the status. After asking again and getting aggravated she decided to eventually assist and just once again said i must wait until the 19th of May. WHATTTTTT? Very dedicated taking debit orders when they must be taken but must fight to get your own money back after you have gone through the trouble complying with everything to qualify for payment holiday relieve schemes. Dont even have words to describe our experience in during this process. But i know now that STD does not deserve our continuous support