STD shocking service or lack thereof
I app**** online on 21 November 2020 for a payment holiday/ debt relief. I am still waiting for someone to get back to me regarding this. Online it said 3 business days and I will hear back from someone. I received a call on 26 Nov and they said I needed to wait another 5 business days. I had to call Std bank on 8 Dec to follow up. The lady said she would escalate the issue. It is now 15 dec and I am still waiting. I actually cannot believe the lack of service that I have received from Std.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
15 Dec 2020, 12:39Dear Natalie
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
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Standard Bank's reply15 Dec 2020, 12:39
Official
Dear Natalie
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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's updateReviewer Update
18 Dec 2020, 13:42Still awaiting STD bank to get back to me!!!!
's update18 Dec 2020, 13:42
Reviewer Update
Still awaiting STD bank to get back to me!!!!
Standard Bank's replyOfficial
31 Dec 2020, 11:58Dear Natalie Carr
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply31 Dec 2020, 11:58
Official
Dear Natalie Carr
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***