STD reverse payment

Payment was made to the incorrecrt account ,they assign a robot to tell the clients that once the payment had been done you can't reverse it .They don't have that facility on their banking app or phone app as well .Its 2024 why rob people of thier money ,this means that if you send them a form it takes 10 days to get a responce not even sure if you will get that refund if you are lucky enough you will still be charged for paying into that wrong account .

Cell phone any one can type the incorrect number why penalise people for that that robary plain and simple .Such a big bank and yet operated so backwards. .