AM
Anja M
1 reviews | Active since Jun 2016
16 Sept 2020, 07:08
STD poor customer service
*** hallo
I really can't accept Standard bank taking 14 days to pay out R72 of my re-advance. I received an sms on th 1/9/2020 13:20 that my re-advanced was finalised. It is ridiculous to do a re-advance of R72 in the first place. I can't reinstate my accessbond due to the fact that my re-advance was not pay out. It cost me more to type this mail. I need this to be done today and also my access bond to be reinstated, I need to understand the options you have as I understand the previous accessbond I had does not exist anymore.
Call me back with confirmation that my re-advance was sorted and re-instatement of my accessbond.
Anja McPherson ***
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
16 Sept 2020, 14:13Dear Anja McPherson
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Best regards,
Standard Bank's reply16 Sept 2020, 14:13
Official
Dear Anja McPherson
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Best regards,
Standard Bank's replyOfficial
05 Oct 2020, 16:33Good day Anja,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us. We note that your request has been resolved.
Kind regards Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us. We note that your request has been resolved.
Kind regards Complaint Resolution Centre
Best regards,
Standard Bank's reply05 Oct 2020, 16:33
Official
Good day Anja,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us. We note that your request has been resolved.
Kind regards Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us. We note that your request has been resolved.
Kind regards Complaint Resolution Centre
Best regards,