MN
Mbali N
1 reviews | Active since Sept 2019
06 Nov 2025, 08:17
Std Maponya mall must get a proper customer service training
Standard bank is very ***********,they very slow and very rude , I was given a reference number by a customer care consultant since they never updated my details on the my app when I went the previous day so unfortunately the consultant elaborated that he doesn't have access but i should go straight to the manager at the branch and i should not queue so one of the employees said I will find the manager inside the bank when I get to the help desk the lady who didn't have a name tag gave an attitude said the manager is not around
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
06 Nov 2025, 08:23Dear Mbali,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Nov 2025, 08:23
Official
Dear Mbali,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
MN
Std Maponya mall must get a proper customer service trainingStandard bank is has a very *********** staff ,they very slow and very rude , I was given a reference number by a customer care call center agent since they never updated my details on the my app when I went there the previous day so unfortunately the consultant elaborated that he doesn't have access but i should go back to the branch and ask for the manager and i should not queue so one of the employees said I will find the manager inside the bank when I get to the help desk the lady who didn't have a name tag gave me an attitude said the manager is not around and who said there is a manager , I should join the queue like everyone else.When she saw i was on the phone she quickly went to the phone and called the manager didn't hear the conversation but clearly it was a tip off left the bank because I was also at work during my lunch cannot spend another two hours at a bank where they ***********.
Mbali N's updateReviewer Update
06 Nov 2025, 08:33Std Maponya mall must get a proper customer service trainingStandard bank is has a very *********** staff ,they very slow and very rude , I was given a reference number by a customer care call center agent since they never updated my details on the my app when I went there the previous day so unfortunately the consultant elaborated that he doesn't have access but i should go back to the branch and ask for the manager and i should not queue so one of the employees said I will find the manager inside the bank when I get to the help desk the lady who didn't have a name tag gave me an attitude said the manager is not around and who said there is a manager , I should join the queue like everyone else.When she saw i was on the phone she quickly went to the phone and called the manager didn't hear the conversation but clearly it was a tip off left the bank because I was also at work during my lunch cannot spend another two hours at a bank where they ***********.
MN
Mbali N's update06 Nov 2025, 08:33
Reviewer Update
Std Maponya mall must get a proper customer service trainingStandard bank is has a very *********** staff ,they very slow and very rude , I was given a reference number by a customer care call center agent since they never updated my details on the my app when I went there the previous day so unfortunately the consultant elaborated that he doesn't have access but i should go back to the branch and ask for the manager and i should not queue so one of the employees said I will find the manager inside the bank when I get to the help desk the lady who didn't have a name tag gave me an attitude said the manager is not around and who said there is a manager , I should join the queue like everyone else.When she saw i was on the phone she quickly went to the phone and called the manager didn't hear the conversation but clearly it was a tip off left the bank because I was also at work during my lunch cannot spend another two hours at a bank where they ***********.
Standard Bank's replyOfficial
06 Nov 2025, 12:39Dear Mbali
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Nov 2025, 12:39
Official
Dear Mbali
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
MN
Mbali N's updateReviewer Update
06 Nov 2025, 12:45Thank you for helping out Yolanda you deserve a reward hope they learn from you what is customer service
MN
Mbali N's update06 Nov 2025, 12:45
Reviewer Update
Thank you for helping out Yolanda you deserve a reward hope they learn from you what is customer service