STD BNK - DISGUSTING SERVICE

I have been wanting to open up a savings account with standard bank.. let me just share my personal experience with you all.

I call the information line to ask about documentation and get told that i can use a letter from my partner confirming that i reside with him AND that i can use the confirmation of application and payment for my ID as proof that i will have an ID.. i ask the guy, named Kamogelo, if he is sure and he insists and assures me that this would work.

I take leave from work to go to standard bank in canal walk, cape town. i get there and give these documents along with a detailed explanation of my call with Kamogelo to the lady at the front desk. she looks at me confused, then stares at the papers for 5 minutes before calling someone else. the other lady comes and also stares the papers confused. i explain again what Kamogela had told me, to which she responds "oh our call centre people do not know anything about how the system works and what is required". IS THIS NOT A PROBLEM??? i was led to standard bank on wrong information and no one even took this seriously. i event old the lady of my call and offered to provide my reference number for such call and she did not seem the slightest bit interested.

she then directed me to a 'consultant'. the consultant sat with a straight fact the entire time. she did not greet, nor did she seem happy to see me there that early. after explaining to her AGAIN what i had already explained to the previous two ladies, she tells me flat "sorry i cant help you". I ask her "why?". she evades the question and then starts demanding answers to questions like "why do you want to open up an account here" "for what reason". i had responded that i wished to open up a savings account but she demanded to know why i wanted to save. To my mind, that was VERY INAPPROPRIATE.

Overall, my experience was TERRIBLE. no one wanted to assist me or was friendly. Standard bank has officially been removed from the list of banks i would ever consider.