Std Banks Unprofessional Customer Service Durbanville

I have been a client of Std bank for the last 25 years. I visited the branch in Durbanville CT and was absolutely appalled at the service I received.

Nadia is an employee in the front line reception. I asked her to check on their system for a deposit received into my account and proceeded to provide her with the proof of payment.... Her response was as follows, "there is nothing we can do for you, we had another incident last week Friday and could do nothing and then refused to even look at the proof of payment for the money paid into my account, and then told me that it is useless as Std bank can do nothing about it." She then walked away and left me standing there and proceeded to help other customers. After helping 4 more clients she then came back and called me. She then asked for my ID to look on their system. And surprisingly it didn't even take her 2 seconds to look into my account and to find the deposit that was made. Her attitude and the manner in which she spoke to me was unacceptable. She was blatantly rude and had a very aggressive way of talking. I was extremely angry as I have been a long term client of Std Bank for many years. I have invested hundreds of thousands in their money market. When I left the bank I told her that I would be taking it further and she then told me, "God Bless you" with a smirk on her face and looking very pathetic. I then went home and emailed Std Banks complaints department and they responded asking for my personal details online. I had already been ****med in the past in Somerset Mall with my Std Bank Card and this gentleman responds to my email requesting all my personal details online. How professional is that.... I then traveled overseas and on my return I emailed them again and still no response. I have to ask myself, where has customer service gone to in this country....