std bank.listed while credit life in process-disgusted

I have a credit card with std bank and i missed a payment in October.2022.I received a call from a consultant from the card division and through a discussion decided on an arrangement of R1632.I promptly transferred this money from my Prestige account to my credit card.On the 1st of December ,i received a retrenchment notice and promptly informed std bank card divison and also std bank insurance, as i had CREDIT LIFE insurance on my card.Whilst all the documents were being sent to and the claim being processed i was listed as a default at the credit bureaus. This is ridiculous as ,it was known to them that credit life was busy with my claim.This listing is so detrimental to my credit health as it impacts on me gaining future employment. This is what you get when you employ inefficient staff who take it upon themselves to destroy other peoples live.Std bank needs to uplift their morals and ethics before they publicly advertise their business.I am frustrated ,because std bank insurance has approved my claim and WHAT HAPPENS NOW.This listing needs to be removed immediately or will have to go legal and have this reported to ombudsman.