BS
Barry S

1 reviews | Active since Aug 2025

01 Oct 2024, 04:10

STD Bank,bEasy to switch on but near impossible to switch off. All the banks do this.

Don't you find it so funny that when institutions want to make it easy for you to add something to your existing package that will cost you monthly, they make it so easy to add, in fact so easy you acting bare it by accident. Do you think they could possibly do the same for cancelling it as well. No it's virtually impossible to cancel without having to either go to the bank or call them and wait, wait, wait. Well I am sick and tired of trying. I have sent emails , tried on the STD Bank app. And I still get told to call STD Bank Ucounts which I have attempted 4 months ago and every month after hoping I will be able to get through on the little airtime I get every month to no avail as I run out every time while dealing with AI before I get to speak to a human. Well Standard bank Ucounts division you can call me. I am so over loosing that R30 every month and I want it all back and if I could I would sue you for cost of calls as well. The thing is I live in a town with no banks or any big name stores. I have to drive 50 km to get to a bank or a big store. So it's pointless me having Ucounts which I realised straight after activating it. My email with Standard Bank is ***. and my cell phone is on record.

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Replies (1)
Standard Bank
Standard Bank's reply01 Oct 2024, 07:11
Official
Good day Barry.

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
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