Std bank - you are not moving forward ..

Dear Standard bank SA, let me start of by saying that you need to start thinking out of the box. A box that you banks build around yourself. FICA is critical and I have the utmost respect for it. I have banked with Standard bank for at least 30 years, and yes the Math means I am in my mid 50's. I cashed in a RA, all I needed was for my married surname to be changed. I had every document that was needed to process what should have been a pretty straightforward system change. The consultant TOLD and (by default) a manager to apply for a new ID. Now I had an ID in my ****en name, my marriage certificate, my driver's license (which is in my married surname) all of this was not enough to get my name changed. This name change was needed by the payer (for their FICA requirements). I was turned away and asked to apply for a new ID. I can tell you Std. bank that I walked next door to FNB and opened a new account in 5 min. Please look for solutions stop following a rule book, especially with us females.. We marry but it seems that this becomes a hurdle when all we want is to change of details. I will be switching all of my accounts to FNB. My salary and all of my other investments will be moved. Stop being rigid and think about how you make loyal customers feel when you will not assist a ******** free customer.