Std Bank upgrade without consent

I received a call from a Standard Bank call centre agent with a request to upgrade my cheque and credit card accounts to which I said that I was not interested. Three weeks later, I received an sms from RAM couriers stating that my upgraded cheque and credit cards will be delivered that week. I called Std bank to query this and was told that my account would be downgraded. A week later, I received another sms from the courier company with the same details. I again called Std bank and this time asked to speak with a manager to query the reason for an upgrade without my consent. According to the manager, the call centre agent "misunderstood" when I said that I wasnt interested. The manager confirmed that he would "personally see to it" that my accounts were downgraded. On Friday, last week my cheque card was declined at PnP and my card was subsequently retained by an ATM. After several calls to Std Bank and speaking with *********** staff who have absolutely no idea of how this happened, I eventually spoke with a call centre agent who promised to have this sorted out and that my cards would be delivered yesterday. The card was delivered, but it was the upgraded card. Once again, I called the call centre (this was about the 10th call to the Std bank call centre) to find out the reason for this and was told that it was an error, the upgraded card should not have been delivered. So now, I sit and wait, hoping that the correct cards will be delivered sometime soon. Std bank, I am fed up with you and the incompetence, not only with the staff that I've spoken with, but with management as well. I tried my best to mitigate this issue but despite my best attempts, you do not value me as a customer. You chose to inconvenience me. Both my husband and I will be moving all our accounts. You have lost two loyal customers who have banked with you for over 20 years.