CK
Chris K
1 reviews | Active since Aug 2012
01 Nov 2022, 12:45
STD Bank uninterested in assisting, ignored repeated requests for account closure for 2 months
Dealing with Forex to transfer and close an account for almost 2 months to no avail. The Staff at STD bank are *********** and totally ignore requests for assistance and the closure of the account. Numerous emails sent to the manager aswell as another employee which was ignored flat. Three follow up emails sent and once again ignored over a period of 2 weeks - absolutely pathetic *********** staff who are uninterested in you as a client.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
01 Nov 2022, 12:48Good Day Chris
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Nov 2022, 12:48
Official
Good Day Chris
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
CK
Chris K's updateReviewer Update
01 Nov 2022, 12:52This is a standard automated reply, and i dont accept this as anything but such. Let see if your staff even pick up the phone - im willing to bet money on the fact that they wont -
CK
Chris K's update01 Nov 2022, 12:52
Reviewer Update
This is a standard automated reply, and i dont accept this as anything but such. Let see if your staff even pick up the phone - im willing to bet money on the fact that they wont -
Standard Bank's replyOfficial
01 Nov 2022, 13:02Good Day Chris
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Nov 2022, 13:02
Official
Good Day Chris
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
CK
Chris K's updateReviewer Update
01 Nov 2022, 13:07As mentioned - automated response - no care attitude by STD bank - beware, you will lose money and experience high prices for bank charges compared to other banks. Dont waste your time with STD bank.
CK
Chris K's update01 Nov 2022, 13:07
Reviewer Update
As mentioned - automated response - no care attitude by STD bank - beware, you will lose money and experience high prices for bank charges compared to other banks. Dont waste your time with STD bank.
Standard Bank's replyOfficial
01 Nov 2022, 13:44Good day Chris
Our team has received your complaint and will be looking into this matter.
Please be on the look out for our call.
Sorry for the delayed response
Kindest regards
Standard Bank Hello Peter Team
***
Our team has received your complaint and will be looking into this matter.
Please be on the look out for our call.
Sorry for the delayed response
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Nov 2022, 13:44
Official
Good day Chris
Our team has received your complaint and will be looking into this matter.
Please be on the look out for our call.
Sorry for the delayed response
Kindest regards
Standard Bank Hello Peter Team
***
Our team has received your complaint and will be looking into this matter.
Please be on the look out for our call.
Sorry for the delayed response
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
02 Nov 2022, 08:27Good Day Chris
Thank you for reaching us.
We have you an email requesting more details, please acknowledge and respond accordingly.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching us.
We have you an email requesting more details, please acknowledge and respond accordingly.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Nov 2022, 08:27
Official
Good Day Chris
Thank you for reaching us.
We have you an email requesting more details, please acknowledge and respond accordingly.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching us.
We have you an email requesting more details, please acknowledge and respond accordingly.
Kind Regards
Standard Bank Hello Peter Team
***