NC
Nompumelelo C

1 reviews | Active since Jul 2014

28 May 2018, 11:29

STD Bank_UNAUTHORISED DEBIT ORDERS-SERVEXREC & ENTRENCH

How do you allow unauthorized debit orders to go off my account twice in a row? I am so sick and tired of calling your servicedesk to make reversals for your own system security. Or is this part of your scheme to make more money from us "so called" your clients? The more reversals are made, you charge us and make loads of money from there. This is so pathetic!!!!!!!!!!!

Why don't you verify with the clients everytime you see these ***** amounts IF this is not part of your business making money?????????????????????????????????

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Replies (2)
Standard Bank
Standard Bank's reply28 May 2018, 13:18
Official

Dear Nompumelelo

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply31 May 2018, 10:18
Official

Dear Nompumelelo

Thank you for posting your comments.

Emails was sent to you answering your complaint and requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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