Std bank Tubatse mall Burgersfort

I have been with std Bank for so many years, I am highly disgusted with the poor Service I received from The Tubatse mall std Bank.just to get a new card Ap**** for new card in Hartebee****rt they send the card to Rustenburg. We moved to Burgersfort and I went there 1st time in May 2022 waited in cue fo 3 hours to apply I was given a temp card and was told the card would be here in 7 days. 2nd time went back in June and they couldn't even get me on the system, once again I had to complete forms.again qued for more than 2 hours

I eventually received sms

Standard Bank: Your CHEQUE Card has been delivered to BURGERSFORT branch. Collect with your original ID and latest proof of residence. Queries? ***.

3rd time July 5th I went in and again qued for 3 hours was told the card is not at that branch I still do not know where my card is.

This is unexaptable I am 72 years old with breathing problems. Standard bank is the worst ever